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Customer Support
Our customers are extremely important to us. Our products are not possible without you. If at any time you are not satisfied with any products purchased, please let us know so we can aim to solve the issue.
Although full refunds may not always be possible, we will always aim to rectify any dissatisfaction with coupons or further guidance and support.
Please, however, note that we are a small social enterprise with only the best partners and products, carefully selected to be a part of The Expedition Project.
Any payment queries can be made via [email protected]
Copyright
All files and information contained in this Website or Blog are copyrighted by The Expedition Project and may not be duplicated, copied, modified or adapted, in any way without our written permission. Our Website or Blog may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website, Blog or Services does not constitute any right or license for you to use our service marks or trademarks, without the prior written permission of The Expedition Project. Our Content, as found within our Website, Blog and Services, is protected under South African and foreign copyrights. The copying, redistribution, public broadcast, or publication by you of any such Content, is strictly prohibited. Your use of our Website and Services does not grant you any ownership rights to our Content.
Copyright © Global Expedition Association T/A The Expedition Project. All Rights Reserved.
Open Source Content
Please note: By submitting tasks and/or extra credit assignments your name will be added to the source list, however, your content will become open-source content and can be freely edited without your permission.
Project Shop Pricing
We reserve the right to change our prices without notice.
Discounts and specials and related coupons may change or be removed as we feel necessary.
Coupons
Our coupons are valid until the date specified unless cancelled earlier in accordance with these Terms and Conditions. If no end date is displayed, the offer is valid for the specific item whilst it is visible on that item’s view item page.
Should we have to remove the validity of a coupon either before the date specified or because no date was specified then we reserve the right to do so.
Coupons are for use and purchases on theexpeditionproject.com only.
Coupons are not transferable for cash or other credit.
Store credit may be void if used once even if the entire credit amount is not used.
Only the intended recipient of a coupon may use it. Should an unintended user use a coupon then we reserve the right to request payment for the coupon amount.
Should you need any assistance with coupons please contact [email protected] or use our contact page here.
Read more here.
Commenting Policy for forums, comments and replies
We welcome relevant and respectful comments and topics. Off-topic comments or spam will be reviewed.
Privacy
This privacy policy sets out how The Expedition Project uses and protects any information that you give The Expedition Project when you use this website or contact us via phone, email or in person.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, when using this website, for example when completing a contact form, then you can be assured that it will only be used in accordance with this privacy policy and will only be used for the purposes for which you consent.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22 January 2019.
Read more here.
Fundraising
We are committed to the standards in The Code of Fundraising Practice. Read more here.
Travel, trips and project placements
Trip Pricing
In-person trips are based on South African Rands (ZAR) and therefore any converted prices to other currencies are made at the customer’s convenience and therefore are subject to South African exchange rates.
If exchange rates change quoted foreign currency exchange rates may be subject to change at short notice.
Whenever possible we offer flexible options such as fee-free changes, so you can travel with complete confidence and peace of mind.
- 90+ days from stay = full refund, deposit retained
- Within 60-90 days = 75% refund, deposit retained
- Within 45-60 days = 50% refund, deposit retained
- Within 30-45 days = 10% refund, deposit retained
- Within 30 days = we are unable to offer refunds after this time.
Subject to change: Please refer to up-to-date discussions regarding any changes of the above that may be in place for specific projects or placements.
Passports
Visitors who wish to travel to South Africa must have a passport that is valid for at least 30 days after their intended return date from South Africa. It’s important to note that non-South African passport holders must have at least 1 completely unused visa page for entry or departure endorsements by the South African Immigration Service in their passport. Government regulations prohibit airlines from boarding travellers without the required blank visa pages, even if you hold a valid ticket and a valid passport.
Complete Travel Health Questionnaire here.
Travel Insurance
Although most travel insurance are not covering COVID-related cancellations, travel insurance is still highly recommended to cover medical costs, lost items and any additional support that might be needed.
Vaccinations
No vaccinations are required.
You will be visiting a LOW-RISK Malaria area. However, Malaria prevention is recommended if you would like to be super cautious. Please see your doctor or travel clinic about 4 to 6 weeks before your trip. Some malaria pills require that you start taking the drug 3 weeks before you depart.
Summary and check-list (subject to change and not extensive)
Complete Coronavirus (COVID-19): declaration form for international travel here if required
Complete Travel Health Questionnaire here.
UK: Look for updates via the UK visit Gov.uk here.
USA: Look for updates via Travel.State.Gov here.
SA: Look out for updates via Gov.za here.
Additional information availble via IATA here.
COVID-19 TRAVEL UPDATES
UK GOVT. ADVICE
No quarantine at present when entering South Africa (as of March 2022), however, travellers could also still need to quarantine if they present COVID symptoms upon arrival.
Travellers no longer need to produce a printed negative COVID PCR.
Look out for updates on entry requirements here.
Additional information available via IATA here.
SA GOVT. ADVICE
All international travellers arriving at the above airports no longer need to provide a valid certificate of a negative COVID-19 test, recognised by the World Health Organisation, obtained not more than 72 hours before the date of travel.
Source: Gov.za
Additional information available via IATA here.
COVID-19 Travel Planning
It is recommended to refer to the Foreign, Commonwealth and Development Office for all the latest travel advice. Select the country you are travelling to and read over the local measures section. This is constantly under review so make sure you keep checking as advice can change at short notice.
Every country has their own rules and guidelines. You should always check your destination’s local government website for more information.
Please note that it is your responsibility to make sure you will be allowed entry into South Africa with all relevant documents and COVID-19 tests complete if needed.
Please also refer to the Coronavirus (COVID-19): declaration form for international travel here.
Look out for updates on entry requirements here.
Additional information is available via IATA here.
*Note that some destinations ask for swab samples to be collected within 2-3 days before departure, while others 2-3 days before arrival.
Covid-19 Project Refunds
We understand that planning travel in the current situation is stressful. Should you have to cancel your trip for reasons around travel restrictions or COVID-19 then refunds will be considered depending on circumstances. Deposit refund requests are available when a trip or project is cancelled but not always possible if participation is cancelled by the traveller, however, they will always be considered on a case-by-case basis.
We don’t want you to worry when you’re booking your trip or expedition with us. All our trips and partners are as COVID-ready as they can be. We also offer flexible options such as fee-free changes, so you can travel with complete confidence and peace of mind.
Read more on Travel Support here.
